KAY Jewelers in Effingham, Illinois, is a distinguished jewelry store focused on providing an exceptional experience in engagement ring creation and other jewelry services. Located at 1602 Ford Ave., Ste. A, Effingham, IL 62401, this store serves customers looking for fine jewelry, including options for custom and special orders, jewelry maintenance and repair, as well as diamond upgrades.

The staff at KAY Jewelers is noted for their service quality. Reviews often highlight specific team members such as Brenna and Janna, who are commended for their knowledge and helpfulness in assisting customers to find the perfect engagement rings and other jewelry pieces. The store operates under the motto that a superior shopping experience is paramount, reflected through their attentive service.

Operating hours for KAY Jewelers are as follows:

| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

The overall sentiment from online customer reviews indicates a high level of satisfaction, with approximately 85% positive feedback. Customers generally praise the friendly and knowledgeable staff, the quality of the jewelry, and the helpful service they receive.

Best Review: Chad expressed appreciation for the fantastic service and prices offered at the store, specifically mentioning a salesperson's helpfulness.

Worst Review: Laura highlighted a frustrating experience due to incorrect operating hours listed online, leading to inconvenience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff members recognized for their exceptional service include Brenna and Janna.