Located in Silver Spring Square at 6416 Carlisle Pike, Suite 3100, Mechanicsburg, PA 17050, Kay Jewelers is a prominent destination for exquisite jewelry creations, especially engagement rings. Customers praise the knowledgeable and friendly staff, including standout employees like Adrienne and Shan Shan, who are experienced in guiding clients through the ring selection process. Engagement ring creation at this location is highly regarded, with particular emphasis on attention to detail and personalized service. The store is open seven days a week, making it convenient for customers to visit and explore various options.

Kay Jewelers offers a range of services, including jewelry maintenance and repair, custom and special orders, diamond upgrades, and appraisals. Their commitment to excellent customer service is reflected in numerous positive reviews highlighting helpful and attentive staff.

However, some customers have expressed concerns about service delays or unresponsiveness during busy times, which can detract from the overall experience.

Overall Sentiment from Online Customer Reviews:
- Positive: 81%
- Neutral: 12%
- Negative: 7%

Opening Hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Staff Members Mentioned:
- Adrienne
- Shan Shan

Best Review: A customer noted exceptional service and attention to detail from Shan Shan during their engagement ring purchase, expressing satisfaction with the knowledgeable support provided throughout the process.

Worst Review: Another customer reported frustration over a long wait time without assistance, feeling neglected in a busy store and ultimately deciding to leave without making a purchase.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.