Kay Jewelers South Hill Mall, Puyallup WA
Kay Jewelers, situated within the South Hill Mall in Puyallup, WA, offers a range of services focused on creating customized engagement rings and other fine jewelry. With a reputation for quality craftsmanship, this jewelry store excels in helping customers design unique pieces that reflect their personal tastes and relationship milestones. Staffed by knowledgeable team members, including notable associates like Shanin Langlow, customers have often highlighted the exceptional assistance provided during their selection process.
The store operates in Pierce County and is recognized for its commitment to customer service, although experiences can be a mixed bag based on customer feedback. Some reviews commend the staff’s attentiveness and the overall helpful atmosphere, while others indicate concerns about customer service inconsistencies.
Address:
3500 S. Meridian, Ste. 427
Puyallup, WA 98373-3779
Phone:
(253) 848-1566
Operating Hours:
| Day | Hours |
|-----------|----------------------|
| Monday | 10:00 AM - 9:00 PM |
| Tuesday | 10:00 AM - 9:00 PM |
| Wednesday | 10:00 AM - 9:00 PM |
| Thursday | 10:00 AM - 9:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
Customer sentiment, based on a total of 125 reviews, reveals a mixed reception:
Overall Sentiment from Online Customer Reviews:
- Positive: 55%
- Neutral: 20%
- Negative: 25%
Customers generally appreciate the helpful staff and personalized service, while some express dissatisfaction with service delays and inconsistencies.
Best Review:
A customer named Sheera praised the staff for their genuine kindness and excellent engagement ring resizing service, highlighting how the team's approach transformed a stressful situation into a delightful experience.
Worst Review:
Rich criticized the store for poor communication, mentioning multiple failed attempts to reach them regarding a damaged ring, which left him feeling frustrated and neglected.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
