Kay Jewelers in Southaven, Mississippi, is a prominent jewelry store specializing in engagement ring creation and a variety of services. Located at 6588 Towne Center Loop, Ste. 1050, Southaven, MS 38671-8103, the store provides a wide range of options including custom and special orders, jewelry maintenance and repair, diamond upgrades, and appraisals. Customers appreciate the knowledgeable staff and their commitment to providing exceptional customer service.

Operating hours are as follows:

| Day | Hours |
|-----------|------------------|
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |

Staff members mentioned in reviews include Kelsey, Destiny, and Danielle, who are commended for their professionalism and helpfulness.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

Positive reviews highlight the exceptional service, with customers praising the staff for their attentiveness and eagerness to help. Customers have noted the ease of the purchasing process and the variety of engagement ring styles available.

However, some negative reviews point to inconsistent service, particularly regarding repair processes and warranty issues, with some customers expressing frustration over miscommunication.

Best Review:
A review by Tiffany reflects the expertise and enthusiasm of the staff, stating that they have always been treated courteously and professionally, making Kay Jewelers a favorite for jewelry purchases.

Worst Review:
Jesse shared frustration over inadequate service and stated dissatisfaction with the help received, claiming the experience was soured by perceived neglect on Valentine’s Day.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.