Zales Jewelers, located in Southaven Towne Center, 6494 Towne Center Loop, Suite 730, Southaven, MS 38671-8106, offers a range of specialized services with a focus on engagement ring creation. This store, operating in DeSoto County, is recognized for providing exceptional jewelry services including custom engagement rings, jewelry and watch repair, and cleaning and inspection. Customers can enjoy a supportive shopping experience with knowledgeable staff ready to assist in selecting the perfect piece for that special occasion.

The store has garnered a mix of customer reviews, reflecting both positive and negative sentiments about their services. Customer sentiment analysis indicates the following:

Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%

Many customers have praised the helpfulness and expertise of the staff, noting their ability to provide personalized service. However, there have also been remarks about long wait times and occasional lapses in customer service quality.

Operating Hours:
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM

Staff members mentioned include Tonya and Shalina.

Best Review:
A customer, Tori, highlighted the wonderful staff and service received while searching for the perfect engagement ring, noting the attentive and friendly atmosphere.

Worst Review:
Another customer, Bobby, expressed disappointment with the customer service when his online order pickup experience did not meet expectations, citing poor communication and an unresolved issue.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.