Kay Jewelers, located at 1028 Union Rd., Ste. 26, West Seneca, NY 14224-3449, is a prominent jewelry store in Erie County specializing in engagement ring creation and exceptional customer service. The store operates with a focus on providing personalized services, including custom and special orders, jewelry maintenance and repair, and diamond upgrades. Customers often appreciate the knowledgeable staff for their assistance in selecting the perfect engagement ring while ensuring a smooth shopping experience.

With a total of 48 reviews compiled from various sources, the sentiment surrounding this jeweler is largely positive. The staff, including notable team members like Tom and Amy, are frequently mentioned for their helpfulness and professionalism. However, some negative feedback highlights customer concerns regarding specific service interactions, particularly in pricing clarity.

Overall Sentiment from Online Customer Reviews:
Positive: 73%
Neutral: 10%
Negative: 17%

**Opening Hours:**
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

**Staff Members:**
- Tom
- Amy

Best Review:
A customer praised the outstanding service at Kay Jewelers, noting how the staff went above and beyond during their ring-finding process and created an exceptional shopping experience.

Worst Review:
One reviewer expressed disappointment regarding a previous engagement ring purchase, feeling the store did not provide adequate guidance on pricing and further reductions, which impacted their overall impression.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.