Robertson & Bach Fine Jewelers is a highly regarded jewelry store located in West Seneca, NY, known for its exceptional engagement ring creation and overall customer service. The store operates in Erie County and offers a wide range of services, including custom ring design, jewelry repairs, and a beautiful selection of diamonds and gold. With a warm and welcoming atmosphere, the staff, including owners Bob and Sue, are frequently noted for their helpfulness and expertise. Customers appreciate that the staff works closely with them to create the perfect engagement ring, ensuring a personal touch and attention to detail.

Based on reviews from various platforms, the store maintains a solid reputation with an overall sentiment of 86% positive feedback, 10% neutral, and 4% negative. The total number of reviews analyzed was 63.

Positive highlights include the kindness and expertise of the owners and staff, with many customers remarking on the reasonable pricing and quality of jewelry. However, some negative experiences involved communication and service when it came to repairs or specific customer requests.

**Address:**
959 Union Rd, West Seneca, NY 14224

**Phone Number:**
(716) 675-4050

**Operating Hours:**
| Day | Hours |
|-----------|---------------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 5:00 PM |
| Saturday | 10:00 AM - 3:00 PM |
| Sunday | Closed |

**Overall Sentiment from Online Customer Reviews:**
- Positive: 86%
- Neutral: 10%
- Negative: 4%

**Best Review:**
Judith praised Robertson & Bach Fine Jewelers for their kindness and reasonable pricing, stating that no other jeweler can compare after finding this store.

**Worst Review:**
Christine expressed disappointment with the service when she went in for assistance in finding a ring that fit her budget and felt the interaction was less than satisfactory.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*