KAY Jewelers, located at 4288 Kent Rd, Stow, OH 44224, offers a variety of services, placing a special emphasis on engagement ring creation. The store operates within Summit County and is well-known for its extensive collection of fine jewelry, including diamond rings, wedding bands, and personalized pieces. Customers have highlighted that the shop guides them through the process of selecting the perfect engagement ring, often providing invaluable advice on different options available.

Operating hours are as follows:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Phone: (330) 688-2462

The reviews indicate that while many customers appreciate the selection and assistance from staff members like Amy and John, there is a notable division in sentiment. The positive reviews emphasize the friendly and helpful nature of the staff and the beautiful jewelry available. However, some customers have reported poor experiences with the store manager, describing instances of unprofessional behavior and dissatisfaction with customer service.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 15%
Negative: 25%

Best Review: A customer noted that the selection at KAY Jewelers is commendable, and the staff, particularly John, were attentive and provided excellent service while helping them find the right ring.

Worst Review: Another reviewer expressed frustration with the store manager's response to a customer issue involving a diamond change, feeling they were treated rudely and inadequately assisted.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.