Kay Jewelers, located in Stratford Square Mall at 616 Stratford Dr Unit F16, Bloomingdale, IL 60108, is a notable destination for those seeking to create stunning engagement rings. They offer a full range of jewelry services, including personalized ring design and custom modifications, ensuring that each piece aligns with the customer's vision. The knowledgeable staff, notably George, provides exceptional customer service, making the ring selection and creation process both enjoyable and stress-free.

Operating in DuPage County, this jewelry store has garnered a range of reviews, showcasing their engagement ring expertise. Throughout the reviews collected, the total amount is 51, demonstrating a variety of customer experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 68%
Neutral: 21%
Negative: 11%

Positive reviews highlight the attentive service and expertise of the staff, particularly in helping customers find the perfect engagement ring. Customers appreciate the no-pressure environment, with many mentioning the informative and friendly approach of employees. However, some negative feedback points to instances of inconsistent service and issues with product availability, reflecting occasional frustrations experienced by clients.

Best Review:
Rebecca praised the excellent customer service of the staff, highlighting their efforts to help her exchange a necklace and their friendly demeanor throughout the process.

Worst Review:
Caitlin expressed dissatisfaction with the manager's handling of her warranty issue, noting a lack of respect and failure to adhere to company policies regarding lifetime purchases.

**Operating Hours:**
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM

Staff Members:
- George (store manager)

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.