Kay Jewelers Summit Mall Fairlawn OH
Kay Jewelers operates at 3265 W Market St, Fairlawn, OH 44333-3337, with a phone number of (330) 867-1557. This store specializes in engagement ring creation, offering a wide selection of diamonds and customizable options, ensuring each piece is unique to the customer's desires. They provide additional services such as jewelry maintenance and repair, custom orders, diamond upgrades, gold exchanges, and appraisals.
The management team, including Kevin Pelger, is known for their focus on customer service, with many reviewers praising the staff's knowledge and attentiveness throughout the engagement ring buying process. However, some negative feedback highlights dissatisfaction with customer service and product quality, indicating inconsistency in experiences among clients.
The store operates within Summit Mall and serves the local community with a commitment to high-quality jewelry and customer satisfaction.
Operating Hours:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
Overall Sentiment from Online Customer Reviews:
Based on 83 reviews, the sentiment appears to be mixed. Positive reviews account for approximately 65%, neutral sentiments about 20%, and negative sentiments at 15%.
Best Review: One customer commended the staff's knowledge and assistance during ring selection, noting a pleasant and pressure-free experience.
Worst Review: Another reviewer expressed frustration with poor customer service and issues related to the quality of purchased items, leading them to advise others against shopping there.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
