KAY Jewelers located at 1057 Broad St #46, Sumter, SC 29150-2567, operates in Sumter County and specializes in providing a range of jewelry services with a strong focus on engagement ring creation. The store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 7:00 PM. This location consistently receives attention for its engagement rings, along with other services including jewelry maintenance, custom orders, and diamond upgrades.

The reviews highlight a varied customer experience. On one hand, many customers praise the knowledgeable and helpful staff, such as Dallas and Shatyrah, for their excellent service in assisting with jewelry purchases—creating a welcoming and informative atmosphere. This positive sentiment is reflected in the store's overall rating, with approximately 55% of reviewers expressing satisfaction.

Conversely, there are notable complaints regarding customer service. Some reviewers recount frustrating experiences with staff, including issues with payment processing and unresponsiveness, leading to dissatisfaction. These negative sentiments contribute to about 35% of the reviews being unfavorable.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 10%
Negative: 35%

Best Review: A customer named Ron praised the KAY Jewelers staff for making him feel welcomed and fulfilled during his visit, specifically naming Dallas, Shatyrah, Ellen, Janie, and Kalea as professionals who created a family-like atmosphere.

Worst Review: Jade expressed extreme dissatisfaction with the customer service at the Sumter KAY Jewelers, mentioning that despite spending a large amount on jewelry, the service quality had significantly declined, particularly describing the manager as unhelpful.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Opening Hours |
|----------------|
| Monday: 10:00 AM - 8:00 PM |
| Tuesday: 10:00 AM - 8:00 PM |
| Wednesday: 10:00 AM - 8:00 PM |
| Thursday: 10:00 AM - 8:00 PM |
| Friday: 10:00 AM - 8:00 PM |
| Saturday: 10:00 AM - 8:00 PM |
| Sunday: 11:00 AM - 7:00 PM |

Staff Members Mentioned:
- Dallas
- Shatyrah
- Ellen
- Janie
- Kalea