Located at 240 Sunvalley Mall, A129, Concord, CA 94520-5806, Kay Jewelers has been a choice for couples seeking engagement rings and other fine jewelry. They offer a range of services including engagement ring creation, jewelry maintenance, and repair. The store is known for its commitment to customer service, with many customers praising the helpfulness of staff members like Devin and Sabra. Customers have commented on the beautiful selection of engagement rings available and the knowledgeable assistance they receive during their shopping experience.

However, the overall sentiment from online customer reviews appears to be mixed based on 186 reviews analyzed. Positive sentiments stand at approximately 40%, indicating satisfaction with product quality and customer service experiences. Neutral remarks comprise about 20%, while negative sentiments account for around 40%, with customers expressing frustration about customer service, wait times, and issues with product repairs.

**Overall Sentiment from Online Customer Reviews:**
- Positive: 40%
- Neutral: 20%
- Negative: 40%

**Best Review:**
Amanda highlighted the exceptional quality and service she received from Devin, noting that he consistently makes wonderful suggestions and ensures a pleasant shopping experience.

**Worst Review:**
Connie expressed her disappointment with the poor service at the Concord location, stating she closed her account due to a lack of empathy and professionalism displayed by the staff.

Store Hours:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.