Zales Jewelers, located at 116 Sun Valley Mall, Suite 132, Concord, CA 94520, operates in Contra Costa County. With a contact number of 925-687-2550, this jeweler offers a comprehensive range of services, particularly focusing on engagement ring creation, offering custom designs to fit personal styles and budgets. The store’s staff has received mixed reviews, highlighting both exceptional service and significant areas for improvement.

Opening Hours:
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

Overall Sentiment from Online Customer Reviews:
Analyzing 91 customer reviews, the sentiment breakdown shows a Positive response at 50%, Neutral at 20%, and Negative sentiment at 30%. Customers often commend the friendliness and attentiveness of the staff, particularly mentioning their expertise in assisting with engagement ring selections. However, frustrations have been noted regarding customer service consistency and experiences with jewelry repairs and returns.

Best Review:
Dwayne highlighted the outstanding service received while purchasing an engagement ring, praising the knowledgeable and friendly staff who guided him through the selection process thoughtfully.

Worst Review:
Lana expressed significant disappointment with her experience, describing the customer service as unhelpful and frustrating when attempting to get repairs done, leading her to decide to avoid this location in the future.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.