KAY Jewelers, located at 5080 Fayetteville Rd., Ste. C, Lumberton, NC 28358, has built a reputation for its exceptional engagement ring creation services. With a strong focus on customer satisfaction, the store prides itself on offering a wide range of fine jewelry alongside personalized services. Customers appreciate the knowledgeable and friendly staff, with many mentioning specific employees who have provided outstanding service.

The store is open Monday through Saturday from 10:00 AM to 8:00 PM, Sunday from 11:00 AM to 7:00 PM, and can be reached at (910) 738-8024.

Overall, customer reviews reflect a positive sentiment, with approximately 86% positive, 10% neutral, and 4% negative feedback gathered from 50 reviews. The staff is frequently commended for their patience and helpfulness, making the jewelry shopping experience pleasant.

Best Review: Atzel Salvador praised the exceptional customer service and highlighted the friendly nature of the staff, mentioning their appreciation for assistance from the assistant manager.

Worst Review: Carol Goodman expressed dissatisfaction regarding a charm purchased from the Lumberton location, claiming it was of poor quality and not compatible with Pandora jewelry.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Opening Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

**Staff Members Mentioned:**
- Debra Merritt (assistant manager)
- Jessica
- Christy Bolick