Kay Jewelers The Promenade Shops @ Centerra, Loveland, CO

Kay Jewelers, located at 5971 Sky Pond Dr., Ste. C118, Loveland, CO 80538-9011, is a well-regarded jewelry destination specializing in the creation of engagement rings. The store operates in Larimer County and boasts a friendly and knowledgeable staff dedicated to assisting customers in finding the perfect piece for their special occasions. Customers have highlighted the excellent customer service, emphasizing the staff's politeness and willingness to provide guidance without being overly pushy.

On the other hand, some reviews reflect dissatisfaction with the handling of repairs and certain customer service experiences, indicating inconsistency in service quality at times. However, overall, the store is noted for its inviting atmosphere and commitment to customer satisfaction.

The store's phone number is (970) 593-0740.

**Store Hours:**

| Day | Hours |
|-----------|----------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |

**Overall Sentiment from Online Customer Reviews:**
The overall sentiment from online customer reviews is predominantly positive. Approximately 65% of reviews reflect satisfactory experiences, while about 25% are neutral, and 10% express negative sentiments.

**Best Review:**
A customer named Hannah praised the attentive service received while selecting an engagement ring, highlighting how the staff was helpful, listened carefully to her needs, and provided options within her budget.

**Worst Review:**
Customer Tomas expressed frustration over a canceled wedding ring order, indicating severe dissatisfaction with the way the situation was handled and the lack of communication from the store.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.*