Zales Jewelers, located at 5971 Sky Pond Dr., Ste. C 154, Loveland, CO 80538, is a reputable jewelry store known for its extensive selection of engagement rings and exceptional customer service in Larimer County. With a phone contact of (970) 461-9611, Zales offers a variety of services including custom jewelry creation, watch repair, jewelry cleaning, and inspections. The staff is reported to be knowledgeable and accommodating, often going above and beyond to assist customers in selecting the perfect ring.

The overall atmosphere at this store seems to be welcoming, with numerous reviewers praising the attentive service they received. The store holds a commendable average rating of 4.3 stars from approximately 104 reviews, showcasing about 33% positive feedback, 50% neutral, and 17% negative sentiments.

**Overall Sentiment from Online Customer Reviews:**
- Positive: 33%
- Neutral: 50%
- Negative: 17%

Highlighting customer experiences:
Best Review: A customer noted the staff's professionalism and helpfulness when selecting engagement rings, emphasizing the welcoming environment and the ability of the staff to make shopping enjoyable.

Worst Review: Another customer expressed frustration over a ring that was not delivered on time, leading to dissatisfaction with the communication regarding their order, highlighting issues in customer service.

**Store Hours:**
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

Staff members mentioned include Kym and Alexis, who have received specific praise for their customer service.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.