Kay Jewelers, located in Snellville, GA, is a prominent establishment specializing in the creation of exquisite engagement rings and a wide array of jewelry. Situated at 1350 Scenic Hwy., Ste. 336, this jeweler is well-regarded in Gwinnett County for its commitment to quality service and expertise in jewelry customization and repairs.

With a total of 410 reviews, Kay Jewelers has made its mark in the community, offering services such as engagement ring design, cleaning, inspections, and personalized gift options. Customers frequently praise the knowledgeable staff, particularly highlighting the exceptional service provided by team members like Mohammed Mahmood. He is noted for his attentive and professional approach, making the ring selection process seamless and enjoyable.

However, some customer feedback indicates areas for improvement, such as long wait times during busy hours and occasional dissatisfaction with the handling of repairs.

Overall Sentiment from Online Customer Reviews:
Positive: 78%
Neutral: 12%
Negative: 10%

**Hours of Operation:**
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

**Staff Members:**
- Mohammed Mahmood

Best Review:
A customer mentioned their experience with Mohammed, highlighting his prompt and thoughtful service during their engagement ring selection, appreciating his thoroughness and welcoming demeanor.

Worst Review:
A customer expressed their disappointment regarding a lost ring, feeling that the store's management failed to handle the situation with adequate consideration for the sentimental value of the item.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.