Kay Jewelers, located at 404 East Meighan Blvd, Ste. 101, Gadsden, AL 35903, is a notable destination for engagement ring creation, offering a range of fine jewelry and services. With a customer service focus, they provide jewelry maintenance and repair, custom and special orders, and diamond upgrades. The store is noted for its attentive staff who work diligently to assist customers in selecting the perfect engagement ring to fit their needs.

The store operates in Etowah County and can be reached at (256) 547-4044. Their operating hours are:

- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

With a total of 63 reviews available for this location, the sentiment reveals a mix of experiences. Overall Sentiment from Online Customer Reviews: Positive 58%, Neutral 27%, Negative 15%. Customers frequently highlight the helpfulness of the staff and a warm atmosphere while also noting instances of miscommunication or delays.

Best Review: A customer named Charles commended the store for their exceptional customer service, highlighting how the staff treated him and his mother with great attentiveness and made sure to guide them without pressure, leading to a memorable engagement ring purchase.

Worst Review: Keith expressed dissatisfaction with his experience, noting that he was told his engagement ring repair was covered under warranty, only to be informed later that it was not the case.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.