Kay Jewelers, located at 400 Ernest W Barrett Pkwy, Ste. 232, Kennesaw, GA 30144, is a well-known destination for engagement ring creation and service in Cobb County. The store's phone number is (770) 792-5998. Kay Jewelers offers a wide range of services, including custom engagement rings, jewelry maintenance and repair, diamond upgrades, and financing options.

The reviews surrounding this location are varied. While many customers appreciate the attentive and knowledgeable staff, highlighting the helpfulness of the team during the selection process, some have expressed dissatisfaction with customer service, particularly during challenging situations such as returns and repairs. Many reviews positively note the selection of jewelry and the assistance provided in choosing meaningful pieces for engagements and weddings.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 25%
Negative: 20%

Customer sentiment reflects an overall favorable impression of product selection and supportive staff, although there are frequent mentions of negative experiences related to service inefficiencies.

**Operating Hours**:
| Day | Hours |
|-----------|-------------------|
| Monday | 11:00 AM - 8:00 PM|
| Tuesday | 11:00 AM - 8:00 PM|
| Wednesday | 11:00 AM - 8:00 PM|
| Thursday | 11:00 AM - 8:00 PM|
| Friday | 10:00 AM - 9:00 PM|
| Saturday | 10:00 AM - 9:00 PM|
| Sunday | 12:00 PM - 6:00 PM|

Best Review:
Aaron noted the great prices, service, and selection at Kay Jewelers, praising the staff for their helpfulness.

Worst Review:
Brandon expressed frustration over a lost ring incident, claiming the staff was unhelpful and dismissive about retrieving the piece after it fell behind the counter, leading to dissatisfaction with the customer service provided.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.