Zales Jewelers, located at 400 Ernest Barrett Pkwy., Ste. 232, Kennesaw, GA 30144, offers a diverse range of services focused on engagement ring creation and exceptional customer service. With a telephone number of (770) 499-7611, this jewelry store not only provides a variety of diamond and precious jewelry but also specializes in custom jewelry solutions tailored to meet unique client preferences.

Staff members like Deana and Kevin have garnered praise for their friendly, knowledgeable approach, helping customers navigate their selections, especially in engagement rings. Zales also provides services such as jewelry repair, cleaning and inspection, along with trade-in options for previous purchases. This jewelry store operates in Cobb County and has received a mix of reviews regarding customer satisfaction.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

Many reviews highlight the strong customer service offered at Zales, particularly with the helpfulness and expertise of the staff. However, there are notable complaints about inconsistent experiences, including issues with repair services and product quality.

Best Review:
A customer noted that Avery demonstrated exceptional knowledge and patience while assisting them in choosing the perfect engagement ring, enhancing their overall shopping experience.

Worst Review:
One disappointed customer expressed frustration over the service received when attempting to resize their engagement ring, indicating a lack of support and follow-through from the staff.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Operating Hours:
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM

Staff members mentioned include Deana and Kevin.