Kay Jewelers Valley View Mall, La Crosse, WI
KAY Jewelers, located at 3800 State Rd. 16, Ste. 125, La Crosse, WI, 54601, operates within La Crosse County. This jewelry store specializes in crafting engagement rings and offers services such as jewelry maintenance, repairs, custom orders, appraisals, and financing options. The store prides itself on providing a superior shopping experience, evident in their team of knowledgeable staff, who are committed to assisting customers throughout the jewelry selection process.
Clients have reported a range of experiences. Many highlighted the outstanding customer service, noting the friendly and helpful demeanor of team members like Anderson and Gracie. Positive reviews frequently mention the reasonable prices and impressive selection of jewelry available. Customers felt welcomed and valued, making their shopping experience enjoyable.
Conversely, some customers expressed frustration with specific experiences, including perceived rudeness from staff and issues regarding order fulfillment. A handful of critics noted communication problems related to warranties and repairs which impacted their overall satisfaction.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
**Customer Reviews Sentiment Overview:** The vast majority of reviews reflect a positive shopping atmosphere at KAY Jewelers, particularly focusing on exceptional customer service and quality engagement ring options.
Best Review:
Laura praised the manager for providing great assistance in selecting a gift, highlighting the welcoming atmosphere of the store.
Worst Review:
Makaylah reported a negative encounter with the manager regarding warranty issues, finding them dismissive and unhelpful.
**Store Hours:**
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
Staff members mentioned include Anderson and Gracie.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
