Kay Jewelers Victoria Mall Victoria TX

Kay Jewelers, located at 7800 N Navarro St, Spc. 241, Victoria, TX 77904-2608, operates in Victoria County and specializes in engagement rings and fine jewelry. Customers can reach the store at (361) 576-5822. The store showcases a variety of engagement rings and offers custom and special orders, along with jewelry maintenance and repair services.

Customer feedback has generally highlighted the helpfulness of the staff. Many reviews praise the exceptional customer service, with some customers noting the clean and well-maintained store atmosphere. Staff members such as Veronica, who is mentioned as the store manager, have been recognized for going above and beyond to assist shoppers in finding the perfect ring. The positive experiences reported include knowledgeable guidance and assistance in getting the best prices and discounts.

However, some negative feedback centers around communication issues regarding ordering and sizing, with complaints about delays and customer service experiences that left some customers dissatisfied.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

Best Review: Victoria Matthews noted the great customer service and how the staff ensured she received the best prices and discounts during her visit.

Worst Review: Jaxon Rogers described a frustrating experience with Kay Jewelers' overall customer service, feeling it fell significantly below expectations despite the cheerful demeanor of the store staff.

Opening Hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Staff Members: Veronica (Store Manager)

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.