Kocian Jewelers, Victoria, TX

Eichhorn, Gonzales & Miller Fine Jewelers, located at 6605 N Navarro St # A, Victoria, Texas 77904, is recognized for its exceptional services in engagement ring creation and repair. With over 150 years of combined experience among its skilled bench jewelers, the shop offers a wide variety of fine jewelry services, including custom jewelry design, jewelry and watch repairs, and a collection of high-quality diamonds and gems. Customers appreciate the personalized approach taken by the staff, ensuring that each piece, especially engagement rings, is crafted to the client's exact specifications.

Operating in Victoria County, this jewelry store has gathered 46 reviews, reflecting a generally positive reputation. The outstanding customer service and professional workmanship have been highlighted by many customers, contributing to an overall positive sentiment score of 88%. However, there have been some concerns regarding the turnaround time for repairs, with some customers noting delays in service.

Hours of operation are as follows:
- Monday to Friday: 9:00 AM - 5:30 PM
- Saturday: 10:00 AM - 2:00 PM
- Sunday: Closed

Staff members mentioned include Jesse Peña and Karen O'Neill, who are known for their exceptional customer interaction and expertise in the jewelry-making field.

Overall Sentiment from Online Customer Reviews:
- Positive: 88%
- Neutral: 10%
- Negative: 2%

Best Review:
Karen O'Neill noted the extreme kindness of the staff, especially mentioning the personalized help she received while dealing with her wedding rings, which they cut off for free when she was in need.

Worst Review:
Pamela Callis expressed disappointment regarding the quality of a purchased pearl bracelet, feeling misled about the authenticity of the pearls.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.