Zales Jewelers - Victoria Mall Victoria TX

Zales Jewelers, located at 7800 N Navarro St, Ste B3 18, Victoria, TX 77904-2608, stands out as a trusted destination for anyone looking to create an engagement ring. With a focus on excellent customer service and a broad selection of diamond and precious jewelry in classic and designer styles, Zales offers a unique experience for couples looking to symbolize their commitment. The store provides services such as custom engagement rings, jewelry repairs, cleaning, and inspections, ensuring that each piece of jewelry maintains its brilliance.

The staff is reported to be knowledgeable and helpful, with notable team members like Alexa and Katheryn earning praise for their supportive and friendly service. However, there have been mixed sentiments regarding staff assistance, with some customers citing experiences of rudeness or inadequate help during busier times.

Overall, Zales operates in Victoria County and has a solid reputation among its 52 reviews, achieving a balanced sentiment.

Overall Sentiment from Online Customer Reviews:
Positive: 67%
Neutral: 20%
Negative: 13%

**Open Hours:**
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

**Staff Members Mentioned:**
- Alexa
- Katheryn

Best Review:
A customer praised the store for its excellent service while ring shopping, highlighting the patience and knowledge of the staff who guided them through selecting the perfect ring.

Worst Review:
Another customer expressed dissatisfaction with their experience, noting a lack of assistance from staff during a visit, which led them to take their business elsewhere.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.