Kay Jewelers, located at 7101 Democracy Blvd, Spc. 2400, Bethesda, MD 20817-1018, is a prominent jewelry store specializing in engagement ring creation and other fine jewelry services. This location operates within Montgomery County and boasts a variety of jewelry options, including custom and special orders, jewelry maintenance and repair, diamond upgrades, and appraisals. The store is open seven days a week, making it convenient for potential customers to visit.

Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Overall, customer feedback has been mixed, with a total of 90 reviews taken into consideration.

Overall Sentiment from Online Customer Reviews:
- Positive: 35%
- Neutral: 15%
- Negative: 50%

Many customers have praised the store for its knowledgeable and friendly staff, particularly noting the helpfulness of employees such as Will and Momo in assisting with their ring selections and providing attentive service. Conversely, significant complaints have surfaced regarding poor customer service experiences, with customers reporting rude interactions and dissatisfaction with the handling of repairs and warranties.

Best Review:
Ava described her experience with Will as extraordinary, highlighting his professionalism and patience in assisting her with a special order, ultimately making her very happy with her purchase.

Worst Review:
Kimberly expressed her disappointment after a botched engraving of her husband's ring, stating that the experience was filled with rudeness and a lack of respect from the staff.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.