Bethesda Jewelers, located at 7315 Wisconsin Ave, Bethesda, MD 20814, is a well-regarded jewelry store with a specialization in engagement ring creation and appraisal services. With a solid rating of 4.7 out of 5 from 41 reviews, the store is noted for its exceptional customer service, led by owner Tom Terpilak, who is praised for his extensive knowledge in gemology and jewelry craftsmanship.

Customers frequently recognize the welcoming environment and the caring approach of the staff during their visits. Tom's commitment to providing personalized service ensures that clients feel valued and informed throughout the engagement ring buying process, encompassing everything from design consultation to setting selections.

However, some reviews denote instances of less favorable experiences regarding wait times and occasional service delays, emphasizing that while most interactions are positive, there is room for improvement in responsiveness during busy periods.

Overall Sentiment from Online Customer Reviews:
Positive: 87%
Neutral: 10%
Negative: 3%

Opening Hours:
- Monday to Friday: 12:00 PM - 5:00 PM
- Saturday: Closed
- Sunday: Closed

Staff Member:
- Tom Terpilak

Best Review:
A customer highlighted the remarkable service and expertise offered by Tom, extolling his knowledge in gemology and his honest appraisal of various jewelry pieces.

Worst Review:
One reviewer expressed dissatisfaction with the service when they found the owner more focused on personal matters than assisting customers, citing a lack of engagement during their visit.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.