Kay Jewelers, located at 3030 Plaza Bonita Rd, National City, CA 91950 in San Diego County, is known for its diverse selection of engagement rings and exceptional customer service. With a phone number of (619) 267-2765, this jeweler has garnered attention for its commitment to providing a pleasant shopping experience. The store offers various services, including custom engagement ring creation, jewelry maintenance, repair, and diamond upgrades.

The establishment enjoys a generally positive reputation, with many customers praising the friendly and helpful staff for their knowledgeable assistance in creating memorable engagement rings. The staff's dedication to customer satisfaction has been highlighted in numerous positive reviews, reflecting their effort to provide exceptional service.

However, the store has also faced criticism, particularly regarding experiences of delayed service and communication issues. Some customers have expressed dissatisfaction with the handling of repairs and the overall customer service experience, suggesting that improvements could be made in these areas.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 25%
Negative: 15%

Best Review: Aina praised the staff's exceptional customer service, specifically mentioning how attentive and helpful they were throughout the ring selection process.

Worst Review: Leslie criticized the store for the poor quality of their jewelry and unsatisfactory customer service, stating a negative experience when attempting to have a broken clasp repaired.

Store hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff members mentioned include Mary Carmen, Carlos, and Luz, who are noted for their helpfulness.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.