Zales Jewelers, located at 3030 Plaza Bonita Rd., Ste. 1240, National City, CA 91950, offers an extensive range of services tailored to engagement ring creation and personalized jewelry experiences. Customers can expect a diverse selection of engagement rings, wedding bands, and custom jewelry options. The knowledgeable staff is dedicated to assisting clients in finding the perfect piece, ensuring a welcoming environment. The store prides itself on exceptional customer service, with team members such as Ana Stratton and Benita Balmforth frequently highlighted for their expertise and approachability.

Operating in San Diego County, Zales provides additional services including jewelry repair, cleaning, and inspection, along with trade-in and upgrade options for diamond jewelry. Various customer reviews express both positive and negative sentiments regarding their experiences at this location.

Independent feedback reflects an overall positive atmosphere, with approximately 65% of customers satisfied with their experiences, while around 25% express neutrality, and the remaining 10% provide negative feedback.

**Overall Sentiment from Online Customer Reviews:**
- Positive: 65%
- Neutral: 25%
- Negative: 10%

**Best Review:**
Marie appreciated the exceptional service at Zales, highlighting Edna's extensive knowledge and commitment to customer satisfaction, noting her assistance in finding the perfect ring.

**Worst Review:**
Vasthi expressed frustration due to a significant issue with the resizing of her engagement ring, stating that the store had lost it during the process, which affected her overall trust in their service.

**Store Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM

**Staff Members:**
- Ana Stratton
- Benita Balmforth

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.