Kay Jewelers, located at 3065 Route 50, Saratoga Springs, NY 12866 in Saratoga County, offers an impressive array of services, particularly in engagement ring creation. With a focus on providing personalized attention, the knowledgeable staff excel in assisting customers in selecting the perfect ring to fit their needs. Customers appreciate the expertise and supportive approach of team members, especially individuals like Chelsea and Desiree, who are frequently mentioned for their exceptional service. The store is open seven days a week, making it convenient for patrons to visit and explore their options.

Kay Jewelers is well-reviewed, holding a combined total of 81 reviews across various platforms, reflecting a generally positive atmosphere. Customers frequently commend the staff's helpfulness and professionalism, with many citing successful experiences in finding the right engagement ring. However, some negative feedback highlights occasional service inconsistencies and delays with repairs.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

**Best Review:** One customer praised Chelsea for her exceptional assistance in selecting an engagement ring, noting her extensive knowledge and patience throughout the process.

**Worst Review:** Another customer reported dissatisfaction with the service, mentioning delays in jewelry repairs and a lack of attentive staff during their visit.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| **Hours of Operation** |
| -------------------------- |
| Tuesday 10:00 AM - 8:00 PM |
| Wednesday 10:00 AM - 8:00 PM |
| Thursday 10:00 AM - 8:00 PM |
| Friday 10:00 AM - 8:00 PM |
| Saturday 10:00 AM - 8:00 PM |
| Sunday 11:00 AM - 7:00 PM |
| Monday 10:00 AM - 8:00 PM |

Staff members mentioned include Chelsea and Desiree.