Kay Jewelers, located at 598 A River Highway, Ste. 6.1, Mooresville, NC 28117, offers a range of jewelry services with a strong focus on engagement ring creation. The store operates within Iredell County and features skilled staff members who provide personalized assistance in selecting and designing exquisite rings. Customers have praised the staff’s helpfulness, particularly highlighting their ability to suggest suitable options without being overly pushy. The store also accommodates special orders, allowing for custom designs tailored to individual preferences.

Despite the praise for the customer service, some clients have reported unsettling experiences regarding communication and warranty details. There are mentions of dissatisfaction related to hidden fees and inadequate information regarding warranty coverage for purchased items. This indicates a mixed atmosphere surrounding customer satisfaction.

With a total of 95 reviews, the overall sentiment from online customer reviews is as follows:
- Positive: 65%
- Neutral: 20%
- Negative: 15%

Best Review: Michelle commended the staff for their helpfulness and pleasant demeanor while selecting a men's engagement ring, particularly praising a team member named Sara for making the experience enjoyable.

Worst Review: A customer named Anna expressed deep disappointment, stating that a particular Kay location refused to assist with a battery replacement for a sentimental watch, which was a painful reminder for her.

Operating Hours:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

Staff mentioned: Sara

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.