Kaya Jewelers is a family-owned jewelry store located at 41 State St, Newburyport, MA 01950, specializing in custom engagement ring creations and exceptional customer service. Known for their skilled craftsmanship, Kaya Jewelers has been a trusted name in the jewelry industry since its establishment in 1991. They offer a wide range of services, including custom jewelry design, repair services, and high-quality diamond and gemstone selections. With a GIA certified gemologist and a team trained in the latest jewelry technology, they are committed to exceeding customer expectations in both product quality and service.

The store operates in Essex County and is praised for its knowledgeable and friendly staff. Owner Erdem Kaya is often mentioned in positive reviews for his dedication to creating beautiful and unique pieces tailored to customers’ needs. Kaya Jewelers boasts a range of positive feedback highlighting the quality of their creations and the warm, welcoming atmosphere of the store.

Overall Sentiment from Online Customer Reviews:
Positive: 72%
Neutral: 15%
Negative: 13%

Customer reviews reflect a balanced view of the store, with many customers praising the quality of their engagement rings and the personalized service received, while a small number have expressed concerns regarding pricing and customer service experiences.

Best Review:
Jessica noted that Kaya Jewelers offers high-quality custom designs and praised the staff's friendliness and willingness to assist. She emphasized the beauty and craftsmanship of her purchases, highlighting an overall pleasant experience at the store.

Worst Review:
A customer named Jill expressed disappointment about being charged more than initially quoted for a simple repair, citing a lack of transparency in pricing. She felt that the customer service was unsatisfactory and resulted in a negative impression of the store.

Hours of Operation:
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: 11:00 AM - 5:00 PM

Staff: Erdem Kaya

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.