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M.K. Benatti Jewelers is a highly regarded jewelry store located in Newburyport, Massachusetts, specializing in custom engagement ring creation and offering a range of additional services including jewelry repair, appraisals, and the design of unique pieces. The husband and wife team, Matt and Karyn Khatib, are noted for their exceptional craftsmanship and personalized customer service, making the process of designing an engagement ring a memorable experience. The store embraces both traditional techniques and modern technology to ensure quality and satisfaction.
Customer reviews indicate a strong positive sentiment about the store, with an emphasis on the expertise and friendliness of the staff, as well as the quality of their work. However, there were a few isolated negative experiences regarding customer service policies, particularly concerning returns and price matching.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
- **Best Review:** A customer praised the exceptional craftsmanship and friendly atmosphere at M.K. Benatti Jewelers, highlighting their custom engagement ring design and the welcoming nature of the staff. This review emphasized how the owners made customers feel comfortable and valued during the purchasing process. (Review by Kathy M.)
- **Worst Review:** One customer expressed disappointment regarding a return policy for a watch purchased shortly before, feeling that the staff were inflexible and unhelpful when seeking a price match. This review noted that while the quality of the purchases were appreciated, the customer felt that the store's policies could be improved. (Review by Danielle A.)
Store Address:
1 State St, Newburyport, MA
Phone Number:
978-462-2768
**Operating Hours:**
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: Closed
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 412
Store Phone Number: 9784622768
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