La Renaissance Jewelry, located at 7393 Dolores St., Carmel-by-the-Sea, CA 93921, is a distinguished jeweler that specializes in creating custom engagement rings and bespoke jewelry pieces. With a strong emphasis on quality craftsmanship and customer service, the store has garnered an impressive rating of 4.9 from a total of 33 reviews across various platforms. The knowledgeable staff, including owner Mario Agacanian and gemologist Bryan, are praised for their expertise in guiding customers through the design process, ensuring a personalized experience for each client.
La Renaissance offers a range of services, including custom design jewelry, repairs, and a selection of fine gemstones and diamonds. Customers have appreciated the team's creativity and commitment to bringing their vision to life, often highlighting the collaborative nature of the engagement ring creation process.
However, there have been a few negative experiences reported, with one customer expressing dissatisfaction regarding the service received during initial visits, feeling dismissed instead of welcomed.
Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 5%
Negative: 5%
Best Review:
Natalie commended the store for the exceptional service provided during the design of her engagement ring, noting the team's patience and expertise in crafting a unique piece that exceeded her expectations.
Worst Review:
Mark described his visits as unpleasant, claiming he was treated rudely while merely admiring the window display and ultimately decided not to return due to the lack of customer service.
**Opening Hours:**
- Tuesday to Saturday: 10:30 AM - 5:00 PM
- Sunday and Monday: Closed
**Staff Members:**
- Mario Agacanian
- Bryan
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 92.5%
Total Customer Feedback Reviewed: 52
Store Phone Number: 8316251447