Frank Longo Originals, located at 4410 Watson Blvd Ste 1, Johnson City, NY 13790, is a reputable jewelry store known for its custom engagement ring creation and attentive customer service. With a 5.0 rating from 27 reviews on Google and a mixed 3.0 rating from 2 reviews on Yelp, this establishment showcases a blend of skill and craftsmanship that is evident in its work.

Positive feedback highlights the expertise of Frank and Vito, noting their excellent communication and commitment to customer satisfaction. Many customers appreciate the high-quality repairs and custom designs, praising the simple yet professional interaction typical of family-run businesses. The atmosphere is welcoming, and clients feel they receive personalized attention in their selection process for engagement rings.

Conversely, some negative reviews indicate challenges with customer service, particularly regarding communication and the timely return of repaired items. One customer expressed frustration over a delayed repair and feeling belittled regarding their concerns, which detracted from their overall experience at the store.

Overall Sentiment from Online Customer Reviews:
Positive: 80%, Neutral: 15%, Negative: 5%

Best Review: A customer commended Frank and Vito for their impressive work on a 1940s ring, emphasizing their reasonable prices and professional demeanor while expressing satisfaction with how the ring was restored.

Worst Review: Another reviewer highlighted a negative experience involving a delay in getting their rings back, feeling that the owner was dismissive regarding their concerns about the repair process.

Operating Hours:
- Wednesday: 10 am – 5 pm
- Thursday: 10 am – 5 pm
- Friday: 10 am – 5 pm
- Saturday: 10 am – 3 pm
- Sunday: Closed
- Monday: Closed
- Tuesday: 10 am – 5 pm

Staff Members: Frank Longo, Vito Longo

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.