Lorilil Jewelers offers exceptional services in engagement ring creation, making it a top choice for couples looking to find the perfect symbol of their love. Located at 1500 Main Street, Springfield, MA 01115, the store prides itself on its expert staff who provide personalized guidance throughout the selection process. With a fine selection of diamonds, luxury and designer jewelry, along with engagement and wedding rings, Lorilil Jewelers is well-regarded in Hampden County.

The team at Lorilil Jewelers is noted for their welcoming atmosphere, which encourages clients to explore various options without pressure. Many customers have praised the owners and staff members for their professionalism and extensive knowledge of jewelry. The store has garnered a total of 143 reviews, reflecting a mix of positive and negative experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Positive reviews highlight the attentive service provided by the staff, particularly in the context of engagement ring selections, with many customers feeling that their unique needs were understood and met. Conversely, some negative reviews indicate challenges with customer service experiences, including discrepancies in service quality.

Hours of operation:
- Monday: Closed
- Tuesday: 10:30 AM – 6:00 PM
- Wednesday: 10:30 AM – 6:00 PM
- Thursday: 10:30 AM – 6:00 PM
- Friday: 10:30 AM – 5:30 PM
- Saturday: 10:30 AM – 3:00 PM
- Sunday: Closed

Staff members mentioned include Victor, Chris, and Elena, who have received commendations for their knowledgeable assistance.

Best Review:
A customer noted the excellent service and expertise of the staff, particularly praising Victor and Chris for their knowledgeable guidance during the purchase of a Rolex watch, indicating a commitment to building lasting customer relationships.

Worst Review:
Another customer shared a disappointing experience regarding a repair, stating dissatisfaction with how their jewelry was handled, which resulted in a lack of trust in the store's repair services.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.