Kay Jewelers Broadway Mall, Hicksville, NY

COMBINED REVIEW FOR KAY JEWELERS - ENGAGEMENT RING CREATION AND SERVICE

Kay Jewelers, located at 600 Broadway Mall, Hicksville, NY 11801, is a prominent jewelry store known for its engagement ring creation and exceptional customer service. This retail chain specializes in offering a wide range of engagement rings, wedding bands, and fine jewelry, providing customers with an array of options to cater to diverse tastes and budgets. The knowledgeable staff, including team members like Sial and Kathy, are dedicated to assisting clients in selecting or customizing the perfect ring, ensuring a memorable experience from start to finish.

Customers report a welcoming atmosphere, with many praising the exceptional service and understanding nature of the associates who make it a point to assist clients patiently. The store is known for its clean environment and well-organized layout, which enhances the shopping experience. Additionally, the availability of repair services and diamond upgrades adds to the comprehensive offerings at this location.

However, some reviews express concerns about the inconsistency in customer experience and occasional communication issues within the staff. Complaints have surfaced regarding delays and misunderstandings during services.

Operating in Nassau County, Kay Jewelers remains open for business and offers various services, including custom orders and jewelry appraisals, to meet customer needs.

**Overall Sentiment from Online Customer Reviews:**
- Positive: 75%
- Neutral: 15%
- Negative: 10%

**Best Review:**
Gabriella appreciated the welcoming atmosphere at Kay Jewelers, highlighting Sial's patience and kindness during her engagement ring selection process, making her visit a memorable one.

**Worst Review:**
Jessica expressed dissatisfaction with the customer service, citing an experience where her ring was resized incorrectly and the lack of communication from the staff during the process, greatly diminishing her overall experience.

**Store Hours:**
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.