Zales Jewelers - Southland Mall, Houma, LA
Zales Jewelers located in the Southland Mall, Houma, LA, is a prominent destination for those looking to create beautiful engagement rings. With a notable history as America's diamond store since 1924, Zales offers a wide selection of fine jewelry, catering to diverse styles and preferences. The store specializes in custom engagement rings, with skilled jewelry consultants ready to assist customers in bringing their unique visions to life.
The business has garnered a total of 88 online reviews, with a commendable average rating of 4.5 out of 5, reflecting positive customer experiences regarding service quality and product selection. Many customers emphasize the friendly and knowledgeable staff, including individuals like Joann and Brandi, who are praised for their exceptional service, product expertise, and willingness to go above and beyond for shoppers.
However, some customers have reported negative encounters, particularly regarding customer service issues involving delays and staff responsiveness. This highlights the importance of consistent service across all interactions.
Zales Jewelers operates in Terrebonne County and provides various services, including jewelry repair, custom designs, and cleaning and inspection services.
Address: 5953 W Park Ave., Ste. 1019, Houma, LA 70364-1450
Phone: (985) 876-5555
Operating Hours:
| Day | Hours |
|-----------|------------------------|
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
Overall Sentiment from Online Customer Reviews:
The overall sentiment from customer reviews shows a favorable perspective with approximately 80% positive, 15% neutral, and 5% negative feedback.
Best Review:
Kimberly praised the Zales team for their excellent customer service and knowledgeable staff, expressing satisfaction with her overall experience when creating an engagement ring.
Worst Review:
Eleriyia criticized the store's customer service, highlighting feelings of being unfairly watched and treated differently during her visit, impacting her perception of the store.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
