Richards Jewelers, located at 461 East Main Street, Westfield, MA 01085, is a well-established jewelry store known for its commitment to exceptional service, particularly in engagement ring creation. The store has a strong community presence and has served the Westfield region for over 67 years. Customers appreciate the personalized attention from knowledgeable staff, including owner Michael Rinaldi, who have earned a reputation for their expertise in designing and customizing engagement rings.

With 128 total reviews analyzed, the overall customer sentiment reflects a predominantly positive experience.

Overall Sentiment from Online Customer Reviews:
- Positive: 86%
- Neutral: 8%
- Negative: 6%

The positive reviews highlight the friendly and attentive service provided by the staff, as well as the beautiful selection of jewelry available. Customers frequently mention their satisfaction with the engagement rings created and the level of care taken during the design process. However, a few negative experiences were noted, citing instances of miscommunication regarding product availability and delays in service.

Best Review:
Niki appreciated the recent service at Richards Jewelers for a bracelet exchange, mentioning the kindness of the staff despite a previous experience with a rude employee.

Worst Review:
A customer named Vic shared frustration over difficulties with a diamond purchase, indicating a lack of willingness to accommodate concerns about the quality of the diamond.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

| Opening Hours |
|------------------------|
| Monday 10:00 AM - 6:00 PM |
| Tuesday 10:00 AM - 6:00 PM |
| Wednesday 10:00 AM - 6:00 PM |
| Thursday 10:00 AM - 6:00 PM |
| Friday 10:00 AM - 6:00 PM |
| Saturday 10:00 AM - 4:00 PM |
| Sunday Closed |

Staff members mentioned include Michael Rinaldi, owner.