Scott Diamond Jewelers is a well-regarded establishment located at 79 ½ Main Street, Westfield, MA, 01085, specializing in engagement ring creation and a variety of jewelry services. With a reputation built over 31 years, the shop is known for its competitive pricing and strong commitment to customer service. Clients can expect personalized guidance through the engagement ring selection process, along with a wide array of options including custom designs, appraisals, repairs, and trades.

The store operates with a focus on low overhead, allowing clients to receive the best deals possible. Gary Scott is the knowledgeable owner who is dedicated to providing tailored service, ensuring every piece of jewelry is worked on personally. This personal touch helps foster trust and satisfaction among customers, as Gary emphasizes quality and integrity in his services.

The overall customer sentiment from the 42 reviews I analyzed reveals a dual perspective. Many reviews praise the store's friendly service, excellent prices, and quick repair times, particularly noting the ability to size engagement rings and perform repairs on-the-spot. However, there are also several negative experiences reported, highlighting instances of rudeness and unprofessionalism from staff, which detracts from the overall customer engagement.

Overall Sentiment from Online Customer Reviews:
Positive: 62%
Neutral: 15%
Negative: 23%

Opening Hours:
- Monday: 9:30 AM - 5:30 PM
- Tuesday: 9:30 AM - 5:30 PM
- Wednesday: 9:30 AM - 5:30 PM
- Thursday: 9:30 AM - 5:30 PM
- Friday: 9:30 AM - 5:30 PM
- Saturday: 9:30 AM - 4:00 PM
- Sunday: Closed

Staff members mentioned include Gary Scott.

Best Review:
A customer noted the excellent selection of engagement rings and experienced personalized customer service, stating that the owner helped them select the perfect piece within their budget.

Worst Review:
One reviewer expressed frustration about the aggressive and disrespectful behavior of the owner during a visit, which left a negative impression and prompted them to warn others against using the services.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.