Margaret Matson Jewelers, located at 312 South 3rd Street, Geneva, IL, has become a cherished destination for couples looking to design their perfect engagement rings. Serving the community for over 35 years, this family-owned shop specializes in fine, antique, and estate jewelry, alongside custom designs, appraisals, and repair services.
Led by Margaret Matson, a certified Graduate Gemologist, the knowledgeable staff creates a warm atmosphere where customers feel valued and understood. Many reviews commend the personalized experience, praising how Millie and her team guide patrons through the engagement ring creation process with care and expertise. While the majority of feedback glows with positive appraisals, some customers have noted minor communication issues.
Customer Sentiment: Approximately 80% of customers are highly satisfied, while 10% express neutral opinions, and 10% highlight occasional service hiccups.
Opening Hours:
Tuesday to Saturday: 10:00 AM – 5:00 PM
Sunday: Closed
Monday: Closed
Best Review: Juliana admired the excellent service and was thrilled with how quickly her anniversary band was resized, mentioning the friendly atmosphere as a highlight of her visit.
Worst Review: David experienced some frustration regarding watch repair services, stating that he was told the shop would handle it, but it wasn’t communicated as clearly as he hoped.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 14
Store Phone Number: 6302324500