My Jeweler, Upland, CA

My Jeweler, located at 1875 N Campus Ave Ste A, Upland, CA 91784, operates in San Bernardino County and has garnered a reputation for specializing in the creation of custom engagement rings. With a team known for their skilled craftsmanship and personalized service, clients can expect thoughtful guidance throughout the design process. The jeweler has been praised for its accommodating customer service, with staff members reportedly attentive and friendly, creating a welcoming atmosphere.

Review counts indicate a total of 69 reviews, with an impressive average rating of 4.7/5. This indicates a robust positive sentiment, reflecting a satisfying customer experience overall.

Positive reviews highlight the knowledgeable and professional staff, with specific mention of Carl and Wendy, who contribute to a family-like atmosphere. Customers have expressed gratitude for the individualized attention, especially regarding the design and customization of engagement rings. The shop's ongoing commitment to customer satisfaction is evidenced by offers such as free cleaning and repairs.

However, some negative reviews have surfaced, cautioning potential customers about the store’s physical closure and lingering concerns about communication and response times. Instances of dissatisfaction regarding customer service have also been noted, showcasing a need for improvement in this area.

Overall Sentiment from Online Customer Reviews:
Positive: 83%
Neutral: 10%
Negative: 7%

Best Review: A customer praised the personalized service and craftsmanship, emphasizing that their engagement ring was custom-designed to their satisfaction, highlighting the friendly interactions with the staff, specifically mentioning Carl.

Worst Review: Another customer raised concerns about the closure of the shop and difficulties in communication, expressing disappointment in the customer service they experienced during their visit.

Operating Hours:
- Monday: Closed
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

Staff Members:
- Carl
- Wendy

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.