Ed's Watch and Jewelry Repair, located at 903 NE US Hwy 19, Crystal River, FL 34429, offers a variety of jewelry and watch repair services, with a particular emphasis on the creation of engagement rings. The shop is known for its on-site, same-day repairs and ear-piercing services done with the Inverness system. Customers appreciate the reasonably priced jewelry and the staff's professionalism. However, there have been mixed reviews regarding the quality of certain repairs and the customer service experience, particularly in relation to watch repairs.
The store operates in Citrus County and can be reached at (352) 564-8470. The operating hours are as follows:
| Day | Hours |
|-----------|----------------|
| Monday | 10:00 AM - 5:00 PM |
| Tuesday | 10:00 AM - 5:00 PM |
| Wednesday | 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 5:00 PM |
| Saturday | Closed |
| Sunday | Closed |
Overall Sentiment from Online Customer Reviews:
The general atmosphere from online reviews portrays a mix of satisfaction and frustration. Based on a total of 50 reviews reviewed, approximately 50% can be perceived as positive, highlighting quick service and friendly staff, while around 25% reflect dissatisfaction concerning specific repair issues and customer service interactions. The remaining 25% are neutral comments or experiences.
Best Review:
A customer named Bob praised the professional and friendly staff at Ed's Watch and Jewelry Repair, noting their attention to detail and expressing appreciation for the service received.
Worst Review:
Laura expressed disappointment in the quality of the work done on her meaningful jewelry, advising others to be cautious when selecting this jeweler for repairs.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 62.5%
Total Customer Feedback Reviewed: 447