Zales Jewelers, located at 755 State Route 18, East Brunswick, NJ 08816, has been recognized for its engagement ring creation and diverse jewelry services. The store operates within Middlesex County and can be reached at (732) 967-1320. While Zales is part of a larger chain known for offering a variety of diamond and precious jewelry, customers have reported mixed experiences regarding service quality and product reliability.

The overall sentiment from online customer reviews reflects a challenging atmosphere, with approximately 20% positive feedback, 30% neutral, and 50% negative responses. Many customers praise the variety of styles available for engagement rings and the knowledgeable staff's assistance in selecting special pieces. However, there are numerous complaints regarding customer service, including difficulties with repairs and the perceived pressure from sales associates.

Staff mentions include several unnamed employees noted for exceptional service, while sentiments on management practices remain unclear due to the anonymous nature of the reviews. Feedback highlights problems such as long wait times for repairs and a lack of communication regarding order statuses.

**Opening Hours:**
- Monday to Saturday: 10 AM - 6 PM
- Sunday: 11 AM - 5 PM

**Highlighted Reviews:**

Best Review: A customer appreciated the knowledgeable staff who helped them find the perfect engagement ring while providing excellent service throughout the buying process.

Worst Review: A reviewer expressed significant frustration with the handling of their engagement ring's repair, noting poor communication and extended delays that led to an overall displeasing experience.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.