Omid Jewelry, located at 6170 IL-132, Gurnee, IL 60031, operates in Lake County and specializes in custom jewelry and engagement ring creation. The jeweler is known for offering personalized services, including custom orders, diamond setting, and repairs. While some clients have praised the craftsmanship and attentive service in creating unique pieces, others have raised concerns about the quality control and service consistency. The store’s phone number is (847) 855-1798, and its operating hours are Monday to Friday from 10 AM to 9 PM, Saturday from 10 AM to 9:30 PM, and Sunday from 11 AM to 7 PM.

Overall Sentiment from Online Customer Reviews:
Positive: 20%
Neutral: 20%
Negative: 60%

Several reviews indicate a polarizing reputation. Positive assessments note the jeweler's commitment to making custom engagement rings and the owner’s dedication to customer service. Conversely, negative reviews frequently mention issues with product quality and responsiveness, especially regarding diamond settings and repairs.

Best Review:
A customer remarked on the exceptional customer service and craftsmanship at Omid Jewelry, highlighting the personalized attention given to custom jewelry needs and the satisfaction with the final product.

Worst Review:
Another customer expressed serious dissatisfaction with their engagement ring, citing multiple concerns about quality and the owner's handling of complaints, ultimately feeling that promises were not fulfilled regarding the workmanship.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Operating Hours:**
- Monday to Friday: 10 AM - 9 PM
- Saturday: 10 AM - 9:30 PM
- Sunday: 11 AM - 7 PM

**Staff:**
- Seyed Ziabari - President (if applicable)