Helzberg Diamonds, located at 6557 Grand Ave, Suite 200, Gurnee, IL 60031, (847) 855-2735, is a jewelry haven specializing in engagement ring creation and exemplary customer service. With a legacy spanning over a century, Helzberg Diamonds prides itself on providing a wide selection of ethically sourced diamonds, personalized consultations, and a unique diamond room experience. The store offers custom engagement ring design services, allowing couples to create a truly unique symbol of their love.

Operating in Lake County, the store’s knowledgeable staff, including noted associates like Ilsa and Brenda, are recognized for their attentiveness and expertise, making the experience enjoyable and memorable for customers. Positive reviews highlight the staff's professionalism and the delightful service, ensuring that customers leave feeling valued and satisfied with their purchase. On the contrary, some negative reviews reflect occasional issues with communication and service delays.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

**Highlight Reviews:**
**Best Review:** A customer praised the staff’s dedication, noting their helpfulness in selecting an engagement ring and complimenting the quick turnaround time for custom work.
**Worst Review:** A review expressed frustration about the store's customer service regarding an engagement ring repair, highlighting a lack of communication about delays and a unsatisfactory experience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Opening Hours:**
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 11:00 AM - 7:00 PM
- Saturday: 11:00 AM - 7:00 PM
- Sunday: 12:00 PM - 6:00 PM

**Staff Members Mentioned:**
- Ilsa
- Brenda