Z Fine Jewelry, located in Gurnee, Illinois, offers a range of services primarily focused on engagement ring creation. The store is situated at 6170 W Grand Ave, Ste 823, in the Gurnee Mills Mall, and can be reached at (847) 855-2899. They provide extensive options for fine jewelry sales, including engagement rings, diamond selections, and on-site jewelry repairs. The store prides itself on being family-owned and operated, ensuring a personalized shopping experience.

With a total of 66 reviews analyzed, the customer feedback paints a diverse picture. While many shoppers have praised the store for its helpful staff and wide selection of fine jewelry, including engagement rings, there are notable concerns regarding customer service and sales practices. Positive remarks highlight staff members like Blanca, who is commended for her attentive service and care in helping customers find the perfect piece.

However, negative reviews point to experiences of rudeness and aggressive sales tactics, with some customers feeling pressured during their visits. Issues with the return policy and product quality have also been a recurring theme in the negative feedback.

Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 20%
Negative: 35%

**Highlighted Reviews:**
Best Review: Paul shared that he had a great experience with friendly service and exceptional prices, commenting on how his wife would be very happy with his purchase.

Worst Review: Grant described his experience as extremely disappointing, mentioning he received a used ring instead of a new one and highlighting issues with scratches and a lack of customer service.

**Operating Hours:**
- Tuesday: 10 am - 8 pm
- Wednesday: 10 am - 8 pm
- Thursday: 10 am - 8 pm
- Friday: 10 am - 9 pm
- Saturday: 10 am - 9 pm
- Sunday: 11 am - 7 pm
- Monday: 10 am - 8 pm

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.*