Payson & Stoughton Jewelers, located at 373 State Route 3 Suite #4, Plattsburgh, NY 12901, specializes in engagement ring creation and a variety of jewelry services. With a commendable reputation, this family-owned business has been serving the community since 1933, making it the oldest established jeweler in town. The store offers a full range of jewelry services, including custom jewelry design, ring sizing, engraving, and watch repair, all performed on-site using advanced techniques such as laser welding.

The staff at Payson & Stoughton Jewelers are noted for their kindness and professionalism, receiving multiple accolades for exceptional customer service. However, some negative reviews mention occasional experiences with rude service, which has slightly marred their otherwise stellar reputation.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Highlighted Reviews:
{Best Review:} A customer expressed appreciation for the attentive and friendly staff, highlighting a recent successful engagement ring purchase and emphasizing the beautiful selection available in-store. This review exemplifies the positive atmosphere most customers experience during their visits.

{Worst Review:} Another reviewer shared a discouraging experience with a staff member who was described as rude and unhelpful regarding a gold buying inquiry, leaving a negative impression of the customer service aspect.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Opening Hours |
|----------------------|
| Tuesday 9 AM - 5 PM |
| Wednesday 9 AM - 5 PM|
| Thursday 9 AM - 5 PM |
| Friday 9 AM - 5 PM |
| Saturday 9 AM - 12 PM |
| Sunday Closed |
| Monday Closed |

Staff mentions include the owner Charles and his wife, who are noted for their contributions to the store’s welcoming environment.