Zales Jewelers - Prince Kuhio Plaza in Hilo HI

Zales Jewelers in Hilo, located at 111 E Puainako Street, Ste. 460, Hilo, HI 96720-5288, is renowned for its comprehensive jewelry services, particularly in engagement ring creation. The store prides itself on offering a wide selection of fine jewelry, including custom engagement rings that cater to customers' unique visions. The knowledgeable staff, including associates like Sam, Isaiah, and Debbie, have received positive comments for their exceptional customer service and product expertise.

With a strong focus on personalized service, Zales provides a variety of jewelry services, including custom designs, repair services, and jewelry cleaning. The store is known for its welcoming atmosphere and commitment to helping customers find the perfect piece for their special occasions.

Operating hours are as follows:

| Day | Hours |
|-----------|------------------|
| Thursday | 10:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 10:00 AM - 6:00 PM |
| Monday | 10:00 AM - 7:00 PM |
| Tuesday | 10:00 AM - 7:00 PM |
| Wednesday | 10:00 AM - 7:00 PM |

Located in Hawaii County, Zales Jewelers has received a mix of feedback from customers.

Overall Sentiment from Online Customer Reviews:
Positive sentiments account for approximately 66%, with around 20% neutral responses and 14% negative. Many reviews praise the customer service and knowledgeable staff, highlighting a pleasant shopping experience. However, there are some negative experiences related to product quality and customer service issues.

Best Review:
Kendralind noted the exceptional knowledge and friendliness of staff, particularly emphasizing their ability to create a positive shopping experience.

Worst Review:
Orasa reported dissatisfaction with a necklace repair that resulted in a reduced length and poor customer service, expressing concerns over the quality and integrity of the repairs.

For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.