Zales Jewelers, located at 60 Smithfield Blvd Suite D120, Plattsburgh, NY 12901, offers a wide selection of diamond and precious jewelry, specializing in engagement ring creation. The store, supported by a team praised for their customer service, features a variety of classic and designer styles that cater to various tastes and budgets. Customers have noted the professionalism of staff members like Mark, who is frequently mentioned for his attentive service and willingness to help create a positive shopping experience.

Despite the positive service experiences from customers regarding certain staff members, the store also faces criticism. Some reviewers express dissatisfaction with product quality and customer service discrepancies, citing experiences of delays and issues with repairs.

Overall Sentiment from Online Customer Reviews:
The overall sentiment from online customer reviews is mixed, with approximately 66% positive, 20% neutral, and 14% negative sentiments noted.

Best Review:
Zachariah praised the kind service received from Austin, highlighting his professionalism and how he made the shopping experience enjoyable and meaningful.

Worst Review:
Tammy expressed her dissatisfaction, recounting a troubling experience with an engagement ring that broke shortly after purchase, leading to frustration over repair costs.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Opening Hours:**
- Monday to Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM

Staff Members Mentioned:
- Mark
- Austin