Platinum Jewelers, located at 9387 Poplar Ave, Germantown, TN 38138, is known for its custom engagement ring creations and personalized jewelry services. With a phone number of 901-907-0626, this jeweler offers an array of services from repairing jewels to creating one-of-a-kind pieces at wholesale prices. The knowledgeable staff, including owner Preston, provides attentive and friendly service, ensuring customers feel valued and appreciated during their visit.

Operating in Shelby County, Platinum Jewelers has garnered a significant number of reviews, totaling 15, indicating a blend of experiences shared by customers.

Overall Sentiment from Online Customer Reviews:
Positive sentiments accounted for 60%, while neutral sentiments were at 20%, and negative sentiments made up 20%. The general atmosphere reflects a mix of commendation for the engagement ring service and complaints regarding delays and customer service in specific instances.

Best Review: Anthony praised the exceptional customer service and the range of jewelry offered at Platinum Jewelers, highlighting the owner Preston's commitment to fulfilling customer desires for custom pieces.

Worst Review: Ashley expressed frustration over extensive delays in receiving her wedding band, noting that the staff struggled to provide consistent quality, leading to a lengthy and unsatisfactory experience.

**Operating Hours:**
- Tuesday: 10:00 am – 5:30 pm
- Wednesday: 10:00 am – 5:30 pm
- Thursday: 10:00 am – 5:30 pm
- Friday: 10:00 am – 5:30 pm
- Saturday: 10:00 am – 5:00 pm
- Sunday: Closed
- Monday: 10:00 am – 5:30 pm

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.