Bob Richards Jewelers, located at 1696 S Germantown Rd, Germantown, Tennessee, offers a wide range of jewelry services with a particular focus on engagement ring creation. This family-owned jeweler has a rich history dating back to 1927 and prides itself on providing personalized service. The knowledgeable staff, including owner Bob Richards and seasoned sales associates, are dedicated to helping customers select the perfect engagement ring while offering customization options to suit individual tastes.

The store provides in-house jewelry repair services and offers a selection of exquisite wedding bands, fine jewelry, and timepieces from renowned designers. Customers appreciate the welcoming atmosphere and the expertise of the team, with many noting the positive experiences while shopping for significant life events.

However, several negative reviews indicate instances of customer dissatisfaction related to service quality and communication. Some reviewers experienced unhelpful interactions when seeking assistance, which highlights a potential inconsistency in service.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%

Customer feedback indicates that while many appreciate the store's offerings and atmosphere, there are notable concerns with service that the management may need to address.

Best Review: A customer praised the knowledgeable and friendly staff for their exceptional service while buying an Omega watch, highlighting the pleasant experience and quality of the selection available.

Worst Review: One customer expressed frustration over a condescending service encounter when trying to resize a ring, feeling disregarded by the staff and disappointed with the treatment received.

Operating Hours:
- Monday to Friday: 9:30 AM - 5:30 PM
- Saturday: 9:30 AM - 2:00 PM
- Sunday: Closed

Staff Members: Bob Richards

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.